faq

What is Tazbeeb and how does it operate?

Tazbeeb is an online retail platform that offers users in the United Arab Emirates access to a wide range of products sourced directly from the United States. Customers place their orders through the platform, and Tazbeeb handles the procurement and delivery from the U.S. to the UAE.

How can I place an order?

To place an order, simply register an account, select the desired item, add it to your cart, and proceed to checkout to complete the payment process.

How can I confirm that my order was successfully placed?

Once your order is submitted, its status in your personal account will update to 'Payment Confirmed,' indicating that the order has been successfully placed and processed.

What is the estimated delivery timeframe?

Standard delivery from the United States typically takes between 7 to 10 business days. However, this timeframe may vary depending on the supplier and customs procedures.

How much does shipping cost?

Shipping fees are calculated based on the weight and dimensions of the product and are clearly displayed during the checkout process.

What payment methods are available?

Currently, we accept payments via credit and debit cards. Additional payment methods will be introduced in the near future to enhance user convenience.

Is my payment secure?

Yes, all transactions are secured using technologies compliant with the PCI-DSS (Payment Card Industry Data Security Standard) protocols.

How can I track the status of my order?

You can monitor your order status by logging into your account and navigating to the 'Purchase History' section, where real-time updates are provided.

Can I return a product?

Yes, products may be returned within 14 days of receipt, provided they are unused and remain in their original packaging.

How can I contact customer support?

You may contact us via email at [email protected]. A live chat feature will also be made available on our website in the near future